CEGAL

“The Cegal Aberdeen office runs a busy IT Servicedesk and it is imperative that customer calls are answered and routed accordingly within the internal departments.  We do have a Cloud Inbound system which filters calls before they hit the PBX, however this was not absolutely ideal..

2Circles offered a service “Future Office Mobile App” whereby an app on a smartphone turns the smartphone into a fully functioning extension with presence, internal transfer and so on.  Furthermore, we were able to configure IVR, voicemail and number presentation from an intuitive cloud portal.  We subscribed to this service, pointed our Inbound service at this new service and with minimal cost and configuration we were able to fulfill our mobility / WFH requirements with a fully functioning system again.”

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